YourLocalSupport is a clean and simple, yet powerful help desk. Customers can submit support requests, but are encouraged to check an intuitive knowledgebase to learn if their issues have already been resolved. Agents (your staff) administrate tickets by setting priorities and delegating tasks to fellow team members.
TICKETS Customers add tickets via an intuitive front-end form while being encouraged to thoroughly search the knowledgebase to avoid duplicate issue reports. |
KNOWLEDGEBASE YourLocalSupport encourages users to search your knowledgebase thoroughly before submitting a ticket. This helps avoid spam and answering repeated issues. |
DASHBOARD Smart dashboards adapt to the type of user currently visiting the site. While users see their own tickets, agents see all reported tickets that are assigned to them. |
ALERTS YourLocalSupport allows you to pin or stick chosen posts to the homepage. It allows you to address a particular timely issue helping you avoid an influx tickets. |
MESSAGES You can communicate with your agents and manage private information with an internal messaging system. These messages are only able to be seen by their team. |
MOBILE With users surfing the web with handheld devices we've ensured that your helpdesk is optimized whether you're viewing it on your 27" screen or a mobile device. |
EMAIL NOTIFICATION All emails between you and your members inboxes is styled to match look and feel of your helpdesk. Its another addition that gives users a unified experience. |
TICKETS→ KNOWLEDGEBASE Once a ticket has been resolved you can easily convert it into a post in your knowledgebase. This helps prevent you from having to answer the same question again. |
WHY GO PRO? Hosting YourLocalSupport software on your website, custom changes to the site and complete daily backup are just a few of the reasons to GO PRO! |
